A leader who fosters strong relationships with clients and solves problems with creativity and innovation. Over three years experience working collaboratively with cross-discipline teams and managing digital and web-based projects. Proven track record of building and executing holistic and innovative experiences for the end-user. A positive and hardworking person who has strong emotional intelligence and is comfortable influencing a team and any conflicts that may arise.
Manager, Product & Operations, SwiftRide
June 2020 - Current
Leading product strategy and development while assisting in additional operational tasks to attract investment.
Optimizing product operations for efficient scaling.
Creating and implementing clear process for product development team of 6 to ensure structure and guidance for 2 different products.
Shaping high-level product vision, strategy and roadmaps to execute products with strong UX, UI and QA systems.
Product Development & Operations, EduShare
September 2019 - Current (Consultant)
Guiding product strategy and development while working cross-functionally with team to define and build minimal viable product (MVP).
· Developing personas, user journey map and product flow using data/insights and UX research. Advising creation of wireframes and UI designs.
· Contributing to various ad-hoc research and business analyses to assess opportunities and risks.
· Overseeing all operation related tasks to establishing an agile team, including launching collaborative tools to manage remote team.
Product Manager, 10x London, UK
May 2019 - July 2019 (Internship)
Worked with emerging start-up, Atomley, to develop ideas on over 6 products and bring 3 into use.
Shaped system for programable printing producing 1000s of individualized physical invitations, tailored to each event.
Coached entry-level intern on research strategies and writing briefs.
Collaborated with over 15 partners to develop over 6 products and implementing 3, including testing methodologies and customer journeys for new products.
Account Coordinator, Digital, Kenna
August 2017 - July 2018
Led digital teams that highlighted technology, creativity and innovation to solve problems for clients.
Applied client’s corporate updates to all platforms and managed a cross-discipline team that ensured the large site with over 1000 web pages properly implemented all required changes in an efficient manner.
Executed creative, 25 digital projects with tight timelines and lack of resources, sustaining the client’s brand and storytelling online.
Standardized 15 campaign sites, providing superior user experience, updated visuals and strong messaging guiding users to streamline the work.
Digital Project Manager,
845 St. Clair
April 2017 - Current (Consultant)
Leading digital transformation of firm to include the internet usage, modern technologies and a fitting online presence.
Creating and managing website for general and private information for tenants to connect with management, easing communication and day-to-day operations.
Solving several technical onboarding issues, leading to the modernization of a 50+ years company to ensure that the company is ‘future-proof’.
Junior Project Manager, strategy & Innovation, Club Coffee
June 2016 - August 2016 (Co-op)
Utilized project management tools in competitor research to assist sales and marketing teams with strategy.
Identified and assessed price, position and promotion of 1000s of SKUs (stock keeping unit) in single-serve market, highlighting key strategic opportunities.
Designed, managed and delivered social media training sessions to 50 staff, raising knowledge and understanding of social media in current market place.
Conducted an in-depth SWOT Analysis, whose findings guided sales and marketing strategies.
Social Media Coordinator, NCSY Canada
October 2013 - June 2015 (Part-time)
Created online community for non-profit organization’s alumni.
Discovered overlooked potential in alumni and created strategy to prove their value to non-profit organization.
Generated social media campaign gathering 400 alumni, securing future programming.
March - April 2020
Research Assistant, Cambrian Futures
Researched trends, behavioral science theory and current attitudes with regards to then the value of personal data in a potential marketplace. Worked to advance general knowledge, source helpful connections and discuss topic to prepare article for Wired.
August 2017 - June 2018
Chairperson YYP Committee
Initiated young professionals’ community by assessing needs and arranged exciting events, reaching up to 250 participants.
Advertised 7 events and raise overall awareness of new community programming.
August 2016 - June 2017
Chairperson Stratford Student Community
Formed SSC to create a sense of community for the students of the University of Waterloo who were living in Stratford, Ontario. Implemented events and activities to foster community, provide interesting non-academic programs for students, and encourage leadership. This group was not officially part of the university.
September 2014 - December 2015
International Peer Mentor
Paired with English language learner to help improve their English and communication skills through social activities.
September 2018 - March 2020
Masters of Science, Disruptive Innovation
Hult International Business School, San Francisco
September 2018 - August 2019
Masters of International Business
Hult International Business School, London
September 2013 - June 2017
Bachelors of Global Business and Digital Arts
University of Waterloo, Waterloo, Canada
September 2013 - December 2015
Certified Associate of Project Management
Project Management Institute
Shotokan Karate, Summit Karate Schools